SHIPPING & RETURNS

**ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT**

**Only One Coupon Code Per Order**

How do I return an item?

Return Address:

 

La Belle Boutique & Beauty Lounge

118 East 1st St

PO BOX 726

Monticello, IA 52310

 

RETURN POLICY

• Accessories, Jewelry, Purses, Hats, Scarves, Undergarments, Flash Sales and Clearance Sale items are FINAL and CANNOT be returned for store credit. Items may be returned or exchanged within 14 days of date on receipt. 

• Items MUST still have tags on them. No exceptions. Shoe boxes must be encased in another box to protect it. If you send shoes back with stickers and return labels on them we will not allow them back. We recommend obtaining a receipt for all shipments and keeping it for your records.  Shoe boxes cannot be damaged or they will not qualify for a return.

• Returned items must be unworn and UNWASHED. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return. 

• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery for the amount paid for the product. Store credit is applied for item only, Not shipping and handling since that service was used. 

• A store credit will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

• Please include original invoice when returning an item.

• Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.  Clothing patterns may also vary. These situations do not qualify as defects and buyer will pay return shipping in each case.  

• If an order is placed prior to receiving the store credit email, we can not refund for that amount. You do need to wait until the store credit is applied to your account to place the order to use this credit.

• If you place an order and do not select to use your store credit, we can not go in and apply it after the fact. We have no way of doing so. If you have any issues with your credit then please email labelle52033@gmail.com before placing the order. 

• If you send back an item that does not qualify for a return then you will be responsible to call and pay a return shipping charge of $5. 

 

DEFECTS OR PROBLEMS

We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.

SHIPPING

• The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.

• Free Shipping on orders over $50 in the U.S. 

• La Belle Boutique is not responsible for delays with USPS shipping. 

• La Belle Boutique is not responsible for products lost or damaged in the mail. The Postal Service will be responsible once we ship the packages.

• La Belle Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.

• Please allow 3-4 business days for our store to receive the return, and 5-7 business days for our return department to process the store credit.

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. 

 

Most of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. 

Courier Phone Numbers:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service

 

NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at labelle52033@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

 

EXCHANGES

Due to our limited quantities and high demand of our products, we cannot guarantee an exchange of the same item. We recommend purchasing the item, and then shipping back the returned product so that you do not miss out on the item. Store credit can not be applied to this new order that is placed. Credit will have to then be used for future purchases. 

 

• RETURNED ITEMS WILL BE GIVEN STORE CREDIT ONLY. NO EXCEPTIONS.

VIST OUR STORE

 

118 East 1st. Street

Monticello, IA 52310

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